Course Outlines

Looking for a solution tailored to your team?

Course outlines for a selection of our successful In-House Training and Consultancy Services programs currently available are listed below.

We can customise any of our programs for your enterprise, delivering them on-site or virtually via Zoom and Microsoft Teams to suit your schedule and location. Please contact us to discuss your goals.

Note: If you are interested in independent learning or private tuition sessions, please view our Online Courses and One-to-One Coaching offers.

Business and Professional Skills

• Be the Best Personal Assistant
• The Receptionist – Ambassador for First Impressions
• Professional Telephone Technique
• Time and Priority Management
• Effective Business Writing
• Take a Minute! – Effective Minute Taking Skills
• Chairing Effective Meetings
• Conducting Effective Meetings

Business Communication

• Communicating with Customers
• Public Speaking and Business Presentations Made Easy
• Dealing with Complaints
• Effective Business Writing
• Writing Reports and Proposals
• Take a Minute! – Minute Taking Skills
• The Power of Non-Verbal Communication
• Professional Telephone Technique
• Dealing with Difficult Customers
• The Art of Delegation
• Using Positive Language for Positive Results
• Speech Makeover

Building Teams and Developing Ideas

• Collaborative Thinking
• Colourful Insights Into Teams

People Management & HR

• Coaching – A Leadership Skill
• Staff Recruitment and Selection
• The Art of Delegation
• The Secrets of Change Management
• Conducting Effective Performance Appraisal
• Colourful Insights Into Leadership
• Generations at Work – Managing and Enjoying Generational Difference
• Managing Employee Performance
• Getting Results! – Meeting Facilitation Skills
• Coaching and Leading a Work Team

Customer Service and Sales

• Customer Service Fundamentals
• Dealing with Complaints
• Dealing with Difficult Customers
• Managing Customer Service for Team Leaders and Managers
• Communicating with Customers
• An Enterprise Specific Customer Care Plan for Your Business
• Customer Focused Sales (Sales Fundamentals)
• Sales Fundamentals for Hospitality Staff

Personal Skill Development

• Assertive Skills at Work
• Building Your Self-Esteem and Assertiveness Skills
• Getting ‘Stuff’ Done
• Mastering the Job Interview
• Stress Management at Work
• Emotional Intelligence
• Putting Your Best Self Forward at Job Interviews
• Speech Makeover
• Be Seen and Be Heard
• Time & Priority Management

Teaching, Training and Educating

• Making Training Fun! – Engaging in the Art of Learning
• Colourful Insights for Teachers and School Administrative Staff
• Colourful Insights for Educational Leaders
• Communicating with Customers for School Administrative Staff

The Colourful Insights Suite of Workshops

• Colourful Insights Into Teams
• Colourful Insights into Leadership
• Colourful Insights for Educational Leaders
• Colourful Insights for Teachers and School Staff
• Colourful Insights into Personality Difference

Tips and Articles

Make your way to our Blog to read about Creative Thinking, Body Language, Managing Your Workday, Business Image, Communicating Effectively, Being a Leader, and much more!