Learning Insight draws on the talents of trainers and facilitators with diverse experience and expertise. The backgrounds and experience of our consultants and trainers will amaze you. Whatever your industry, Learning Insight can source exactly what you require. Some of the successful programs currently available are listed below.
Note: All upcoming courses can be found on the Training Events page.
Business and Professional Skills
Business Communication
- Communicating with Customers
- Public Speaking and Business Presentations Made Easy
- Dealing with Complaints
- Effective Business Writing
- Writing Reports and Proposals
- Take a Minute! – Minute Taking Skills
- The Power of Non-Verbal Communication
- Professional Telephone Technique
- Dealing with Difficult Customers
- The Art of Delegation
- Using Positive Language for Positive Results
- Speech Makeover
Building Teams and Developing Ideas
People Management & HR
- Coaching – A Leadership Skill
- Staff Recruitment and Selection
- The Art of Delegation
- The Secrets of Change Management
- Conducting Effective Performance Appraisal
- Colourful Insights Into Leadership
- Generations at Work – Managing and Enjoying Generational Difference
- Managing Employee Performance
- Getting Results! – Meeting Facilitation Skills
- Coaching and Leading a Work Team
Customer Service and Sales
- Customer Service Fundamentals
- Dealing with Complaints
- Dealing with Difficult Customers
- Managing Customer Service for Team Leaders and Managers
- Communicating with Customers
- An Enterprise Specific Customer Care Plan for Your Business
- Customer Focused Sales (Sales Fundamentals)
- Sales Fundamentals for Hospitality Staff
Personal Skill Development
Tips and Articles
Make your way to our Blog to read about Creative Thinking, Body Language, Managing Your Workday, Business Image, Communicating Effectively, Being a Leader, and much more!