Mastering Nonverbal Communication at Work

The study of nonverbal communication is about much more than reading body language; it’s also about using voice, space, touch, time, and appearance to send messages without words.

Our course Mastering Nonverbal Communication at Work introduces you to the components of unspoken expression, demonstrates how to recognise the non-verbal messages of colleagues and customers, and shows you how to adjust your own non-verbal cues to enhance positive and confident interactions.

This online course includes optional support, so you can reach out to your instructor whenever you need help.

Topics we’ll cover

• Key elements of non-verbal communication
• Posture and gesture
• Facial expression and emotion
• Reading the eyes
• Proxemics Territory – Personal distance and acquired territory
• Haptics – Touch
• Olfactory – Smell
• Chronemics – Time
• Vocalics – Paralanguage – Vocal qualities
• Appearance, clothing and artifacts
• Communicating with colour
• When body language and words contradict
• Appreciating cultural differences in non-verbal communication
• Decoding the language of feet

You can review the full curriculum below for more details.

Want to complement your learning?

Check out these other courses we developed to help you succeed:

Assert Yourself! (Assertiveness Skills)
Be Seen and Be Heard: Build Your Self-Confidence
Customer Service Excellence!
Positive Language for Positive Results
The Receptionist: Ambassador for First Impressions

Have questions?

Contact us. We would love to chat and help you get started!