Mastering Nonverbal Communication at Work

The study of non-verbal communication is much more than reading body language.

In this course we’ll introduce you to the components of non-verbal communication; demonstrate how to recognise the non-verbal messages of colleagues and customers; and show you how to adjust your own non-verbal communication to enhance positive and confident communication.

We’ll cover:

• The key elements of non-verbal communication
• Posture and gesture
• Facial expression and emotion
• Reading the eyes
• Proxemics Territory – Personal distance and acquired territory
• Haptics – Touch
• Olfactory – Smell
• Chronemics – Time
• Vocalics – Paralanguage – Vocal qualities
• Appearance, clothing and artifacts
• Communicating with colour
• When body language and words contradict
• Appreciating cultural differences in non-verbal communication
• Where to from here?
• Decoding the language of feet