Customer Service Excellence!

Dynamics between customers and staff can be quite complex, especially for those working in customer service. Interacting with diverse personality styles, reading body language, communicating clearly, and planning to find a solution requires patience, attentiveness and quick thinking.

But, managing emotions under pressure and keeping conversations positive can quickly fall apart when engaging with difficult customers. Even a subtle shift in tone can completely change how a customer views an organization.

Learn how to make your customers feel heard and valued with our Customer Service Excellence course. We’ll explore the essential communication skills necessary to connect with customers and build happy, long-lasting relationships.

This online course includes optional support, so you can reach out to your instructor whenever you need help.

Topics we’ll cover

• What’s good customer service
• Who are your customers & what do they want
• Knowing what’s good for the customer
• Should you treat all customers equally
• Skills & qualities necessary for a customer service career
• Knowing your products and services
• Listening skills
• Non-verbal communication: body language + vocal tone
• Remembering names
• Using positive language
• Top words to reassure customers
• Telephone etiquette
• Not judging customers
• Getting customer endorsement & recommendations
• When customers show appreciation
• Welcoming & handling complaints

You can review the full curriculum below for more details.

Want to complement your learning?

Check out these other courses we developed to help you succeed:

• Job Seeking Skills – Part 1: Preparing Your Job Application and Resume
• Job Seeking Skills – Part 2: Putting Your Best Foot Forward at Your Job Interview
• Mastering Nonverbal Communication at Work
• Positive Language for Positive Results
• The Receptionist: Ambassador for First Impressions

Have questions?

Contact us. We would love to chat and help you get started!