Positive Language for Positive Results

Whether you communicate orally or in writing, the way you express yourself dictates how your message is received. Even when you are conveying unpleasant news, you can soften the effect by using positive language. By choosing words intentionally, you can strengthen your relationships, expand your problem-solving skills, build your resilience, and express yourself with greater clarity and influence.

Transform the way you connect with others. Our course, Positive Language for Positive Results, will show you how your speech style and the words and phrases you use influence your message. You’ll learn about the psychology behind how people process negative phrases, the literal and implied meanings of words, what your body language is saying, and other ways to communicate positively.

This online course includes optional support, so you can reach out to your instructor whenever you need help.

Topics we’ll cover

• What is positive language
• Theory of negation (psychological triggers and negative catchphrases)
• Maintaining credibility
• Cutting out filler words
• Using pronouns correctly
• Top words to reassure customers
• Understanding word meanings (denotation and connotation)
• Positive language in customer service
• Non-verbal communication (body language and paralanguage)
• Becoming a positive communicator

You can review the full curriculum below for more details.

Want to complement your learning?

Check out these other courses we developed to help you succeed:

Assert Yourself! (Assertiveness Skills)
Be Seen and Be Heard: Build Your Self-Confidence
Customer Service Excellence!
Effective Business Writing
Speech Makeover: An Introduction to Elocution

Have questions?

Contact us. We would love to chat and help you get started!