The Receptionist: Ambassador for First Impressions

Customers form a lasting impression of an organisation within 30 seconds of their first encounter. As the opening point of contact, receptionists and frontline staff handle public relations and customer service just as much as they support the products and services a business provides.

We designed The Receptionist: Ambassador for First Impressions course to give you key communication skills and techniques needed to excel on the frontline. Whether you’re completely new to the workforce or an experienced administrative professional looking to advance your career, this receptionist course will help you step up to the next level.

This online course includes optional support, so you can reach out to your instructor whenever you need help.

Course outcomes

By the end of this workshop, participants will be able to:

• Appreciate the importance of frontline staff as ambassadors for the organisation
• Understand what it takes to be an exceptional customer service professional
• Build lasting impressions on behalf of the organisation
• Communicate professionally with customers on the telephone and in person
• Manage front-desk safety and security issues quickly and effectively
• Respond to customer complaints with genuine empathy and care

Topics we’ll cover

• The receptionist as a brand ambassador
• Essential skills and qualities of a professional receptionist
• Maintaining your professional image
• Fine-tuning interpersonal skills necessary for the role
• Knowing your organisation’s products and services
• Essential technology and skills to manage daily business tasks
• Appointment scheduling
• Receiving customers and guests
• Front-desk safety and security
• Dealing with customer complaints
• Preparing for a receptionist job interview

You can review the full curriculum below for more details.

Want to complement your learning?

Check out these other courses we developed to help you succeed:

• Brushing Up on Punctuation
• Customer Service Excellence!
• Mastering Nonverbal Communication at Work
• Positive Language for Positive Results
• The Executive Assistant: Progressing into Management

Have questions?

Contact us. We would love to chat and help you get started!