The Receptionist: Ambassador for First Impressions

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Customers form a lasting impression of an organisation within 30 seconds of their first encounter. The receptionist and frontline staff are the first point of contact for customers so the role of frontline staff is as much about public relations and customer service as it is about the products and services a business provides. This workshop has been designed to cover the key communication skills and techniques required of professional frontline staff and is equally suitable for experienced frontline staff; job seekers and experienced administration staff seeking career advancement and new entrants to the workforce.

Course Features

  • Lectures 0
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 0
  • Assessments Self
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