Pierre Martineau once wrote, “The greatest enemy of communication is the illusion of it.” At first glance, this may seem like a simple piece of advice, but its implications run …
Positive Language: The key to success Language is more than just a tool for communication. It’s a powerful force that shapes our perceptions, influences our relationships, and drives our behaviours. …
Now awkward! You ask your customers name and promptly forget. In fact, it’s one of the most common social gaffes. Why is this? Why do we ask and then immediately …
In days gone by there was a farmer who sold his butter to the local baker. One day, the baker decided to weigh the butter the farmer sold to him …
March 1 is International Compliment Day. Compliments – they are free, easy to give and receive, they make people happy and build trust. So give someone a compliment on March …
We all know what happened to the Titanic. Clearer communications could have prevented the tragedy and the loss of more than 1,500 lives. Communications plays just as important a role …