In this online course you’ll learn empowering communication and behaviours that will enhance your self-confidence, credibility and effectiveness. This program has been developed to help you approach people and situations using confident, co-operative and positive communication skills. The focus will be on being assertive in the workplace but the same principles apply to personal life.
Agenda
In this short course we’ll explore:
- The types of communication behaviour
- Recognising your own typical communication behaviour. How assertive are you?
- Myths associated with being assertive
- Taking stock of your usual communication style
- The Bill of Assertive Rights
- How our upbringing influences our communication behaviour
- The non-verbal communication of assertive people
- Paralanguage – Communicating assertively through voice and speech
- Establishing credibility – the tendency to self-sabotage
- Giving and receiving compliments
- Saying “no” with grace and dignity
- Dealing assertively with criticism
- The technique of fogging
- Expressing your feelings with “I statements”
- Dealing assertively with criticism
- Using the broken record technique
- Where to from here?
Course Features
- Lectures 21
- Quizzes 10
- Duration Lifetime access
- Skill level All levels
- Language English
- Students 23
- Assessments Self
