Pierre Martineau once wrote, “The greatest enemy of communication is the illusion of it.” At first glance, this may seem like a simple piece of advice, but its implications run …
Positive Language: The key to success Language is more than just a tool for communication. It’s a powerful force that shapes our perceptions, influences our relationships, and drives our behaviours. …
Now awkward! You ask your customers name and promptly forget. In fact, it’s one of the most common social gaffes. Why is this? Why do we ask and then immediately …
March 1 is International Compliment Day. Compliments – they are free, easy to give and receive, they make people happy and build trust. So give someone a compliment on March …
Be ready to challenge old systems, assumptions, and pointless routines A young girl loved to watch her mum as she prepared the family meal. On this particular Sunday, Mum was …
What’s your name again? It can be very embarrassing and awkward to forget the name of someone you’ve recently met and had a discussion with. On the other hand, you …