Executive Assistants (EAs), also sometimes called Personal Assistants (PAs), play key roles in an organisation because they assist one or more executives, such as high-level officials, the CEO, or the owner of a company.
This course has been designed for those looking to advance their career by securing a position as an EA / PA in business administration and management. It focuses on fine-tuning the personal qualities and organisational skills that are in demand. This course will introduce you to the key personal and professional skills required to secure an interesting and diverse role as an Executive Assistant.
Topics
- How times change – the evolution of the Executive Assistant
- The role of the Executive Assistant in today’s business world
- Do you have what it takes to progress into management? – Skills and qualities in demand
- Maintaining your professional image
- Fine tuning your interpersonal skills
- The Assertive You! – Displaying self-confidence
- Your voice and speech
- Non-verbal communication
- Business skills
- Handling confidential and sensitive information
- Professional telephone skills
- Documents management and security
- Essential software applications and typing speed and accuracy
- Time management, efficiency and effectiveness
- Managing appointments and schedules
- Managing email
- Managing travel arrangements
- Managing meetings and recording proceedings
- Preparing for your exciting career – The job interview.
Interested in a career as a PA /EA? Check out these other course outlines which Learning Insight has developed to complement this course: Customer Service Excellence, Assert Yourself! Speech Makeover, Microsoft Office, Using Positive Language, Effective Business Writing and Minute Taking Skills.
Course Features
- Lectures 18
- Quizzes 12
- Duration 46 days
- Skill level All levels
- Language English
- Students 23
- Assessments Yes
Curriculum
- 5 Sections
- 18 Lessons
- 46 Days
Expand all sectionsCollapse all sections
- WelcomeWelcome and introduction1
- The role of the Executive Assistant (EA)The role of the Executive Assistant (EA) is a varied and interesting one because you will be working with, and for, the management team. There are many career opportunities to be had for a well skilled and qualified EA who has the right attitude and the right ethics.4
- Fine tuning your presentation and interpersonal skillsIn this section we'll discuss some of the personal qualities which an effective Executive Assistant needs in order to undertake their job well.8
- 3.1Topic 3 – Keeping up appearances: Clothes and appearance6 Minutes
- 3.2EA – Quiz – Topic 3 – Clothes and appearance10 Minutes10 Questions
- 3.3Topic 4 – Your voice and speech8 Minutes
- 3.4EA – Quiz – Topic 4 – Your voice and speech10 Minutes10 Questions
- 3.5Topic 5 – Personal presentation – Body language7 Minutes
- 3.6EA Quiz – Topic 5 – Personal presentation – Body language10 Minutes10 Questions
- 3.7Topic 6 – Being assertive – Displaying self-confidence11 Minutes
- 3.8EA Quiz – Topic 6 – Being assertive10 Minutes10 Questions
- Business skillsIn this section we'll discuss the technology and skills that a good Executive Assistant needs.20
- 4.1EA – Topic 7 – Working with your executive4 Minutes
- 4.2EA – Topic 8 – Typing speed and accuracy and MS Office7 Minutes
- 4.3EA -Topic 8 – Assignment – Typing speed and accuracy3 Days
- 4.4EA – Topic 9 – Using technology and office equipment4 Minutes
- 4.5EA – Quiz – Topic 9 – Using technology10 Minutes10 Questions
- 4.6EA – Topic 10- Telephone etiquette9 Minutes
- 4.7EA – Quiz – Topic 10 – Telephone etiquette10 Minutes10 Questions
- 4.8EA – Assignment – Topic 10 – Telephone etiquette3 Days
- 4.9EA – Assignment – Topic 10 – Telephone etiquette – Taking a message3 Days
- 4.10EA – Topic 11 – Handling confidential and sensitive information8 Minutes
- 4.11EA – Quiz – Topic 11 – Handling confidential and sensitive information10 Minutes10 Questions
- 4.12EA – Topic 12 – Managing email, calendars and appointments.20 Minutes
- 4.13EA – Quiz – Topic 12 – Managing email, calendars and appointments10 Minutes13 Questions
- 4.14EA – Topic 12 – Assignment – Managing email, calendars and appointments
- 4.15EA – Topic 13 – Organising meetings and recording proceedings18 Minutes
- 4.16EA – Quiz – Topic 13 – Organising meetings and recording proceedings10 Minutes16 Questions
- 4.17EA – Topic 14 – Time management, efficiency and effectiveness8 Minutes
- 4.18EA – Quiz – Topic 14 – Time management, efficiency and effectiveness quiz10 Questions
- 4.19EA – Topic 15 – Managing travel arrangements11 Minutes
- 4.20EA – Quiz – Topic 15 – Making travel arrangements10 Minutes10 Questions
- Your exciting careerIn this section we'll explore the opportunities open to you to springboard your career into management.3
