Course Instructor: Liz Paine
Welcome and Introduction
Whether you communicate orally, or in writing, the way you express yourself will impact on the results you get. Even when you are conveying unpleasant news, the impact can be softened by the use of what we call positive language.
In this course we’ll explore how your speech style and the actual words and phrases you use, impact on the message.
Thank you for selecting to register for “Positive Language, Positive Results”. I’ve enjoyed preparing this on-line course for you and look forward to working with you.
Course Features
- Lectures 15
- Quizzes 14
- Duration 45 days
- Skill level All levels
- Students 40
- Assessments Self
Curriculum
- 1 Section
- 15 Lessons
- 45 Days
Expand all sectionsCollapse all sections
- Section 1Modules32
- 0.1PL: Lesson 01 What is Positive Language5 Minutes
- 0.3Lesson 02 Theory of Negation5 Minutes
- 0.4PL: Lesson 02 Quiz8 Questions
- 0.5PL Lesson 02 Activity: Negation
- 0.6Lesson 03 – Forbidden Fruit3 Minutes
- 0.7PL: Lesson 03 Quiz3 Questions
- 0.8PL Lesson 04 Sticks and Stones6 Minutes
- 0.9PL: Lesson 04 Quiz5 Questions
- 0.10Lesson 05 – Not a Problem!4 Minutes
- 0.11PL: Lesson 05 Quiz2 Questions
- 0.12Lesson 06 – Maintaining Credibility7 Minutes
- 0.13PL: Lesson 06 Quiz4 Questions
- 0.14Lesson 06 Activity: Maintaining Credibility
- 0.15Lesson 07 – Fillers4 Minutes
- 0.16PL: Lesson 07 Quiz4 Questions
- 0.17Lesson 08 – Pronouns Can Be Confusing3 Minutes
- 0.18PL: Lesson 08 Quiz8 Questions
- 0.19Lesson 09 – Top Words to Reassure Your Customers5 Minutes
- 0.20PL: Lesson 09 Quiz4 Questions
- 0.21Lesson 10 – Denotation & Connotation10 Minutes
- 0.24PL: Lesson 10 Quiz16 Questions
- 0.25Lesson 11 – Customer Service7 Minutes
- 0.26PL: Lesson 11 Quiz4 Questions
- 0.27Lesson 11 Activity: Positive Language & Customer Service
- 0.28Lesson 12-A – Non-Verbal Communication – Body Language7 Minutes
- 0.29PL: Lesson 12-A Quiz5 Questions
- 0.30Lesson 12-B – Non-Verbal Communication – Paralanguage12 Minutes
- 0.31PL: Lesson 12-B Quiz6 Questions
- 0.32Lesson 13 – Becoming a Positive Communicator4 Minutes
- 0.33PL: Lesson 13 Quiz3 Questions
- 0.34Conclusion3 Minutes
- 0.35PL: Final Quiz2 Hours16 Questions
