Assert Yourself! (Assertiveness Skills): Learn Online

In this online course you’ll learn empowering communication and behaviours that will enhance your self-confidence, credibility and effectiveness. This program has been developed to help you approach people and situations using confident, co-operative and positive communication skills. The focus will be on being assertive in the workplace but the same principles apply to personal life.

Agenda

In this short course we’ll explore:

• The types of communication behaviour
• Recognising your own typical communication behaviour. How assertive are you?
• Myths associated with being assertive
• Taking stock of your usual communication style
• The Bill of Assertive Rights
• How our upbringing influences our communication behaviour
• The non-verbal communication of assertive people
• Paralanguage – Communicating assertively through voice and speech
• Establishing credibility – the tendency to self-sabotage
• Giving and receiving compliments
• Saying “no” with grace and dignity
• Dealing assertively with criticism
• The technique of fogging
• Expressing your feelings with “I statements”
• Dealing assertively with criticism
• Using the broken record technique
• Where to from here?