Pierre Martineau once wrote, “The greatest enemy of communication is the illusion of it.” At first glance, this may seem like a simple piece of advice, but its implications run …
Positive Language: The key to success Language is more than just a tool for communication. It’s a powerful force that shapes our perceptions, influences our relationships, and drives our behaviours. …
Now awkward! You ask your customers name and promptly forget. In fact, it’s one of the most common social gaffes. Why is this? Why do we ask and then immediately …