Curriculum
- 4 Sections
- 19 Lessons
- 45 Days
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- About Customer Service11
- 1.1CS – Welcome2 Minutes
- 1.2CS – Introduction5 Minutes
- 1.3CS – Topic 1 – What is good customer service?12 Minutes
- 1.4CS – Topic 1 – Assignment – What is good customer service?9 Weeks
- 1.5CS – Topic 2 – Today’s customers – Customer expectations10 Minutes
- 1.6CS – Topic 2 – Assignment – Today’s customers – Customer feedbacks customer – Customer expectations
- 1.7CS – Topic 3 – Who are your customers?11 Minutes
- 1.8CS – Topic 4 – How do you know what’s good for the customer?5 Minutes
- 1.9CS – Topic 5 – Should you treat all customers equally?4 Minutes
- 1.10CS – Topic 6 – Your career in customer service – Skills and qualities12 Minutes
- 1.11CS – Section 1 – Quiz – About customer service20 Questions
- Section 2 - Communicating with Customers12
- 2.1CS – Topic 7 – Knowing your products and services7 Minutes
- 2.2CS – Topic 8 – Listening to your customer10 Minutes
- 2.3CS – Topic 8 – Quiz – Listening to your customer10 Minutes10 Questions
- 2.4CS – Topic 9 – Non-verbal communication13 Minutes
- 2.5CS – Topic 9 – Quiz Non-verbal communication12 Questions
- 2.7CS -Topic 10 – Remembering names5 Minutes
- 2.8CS – Topic 11 – Using positive language11 Minutes
- 2.10CS – Topic 12 – Telephone etiquette8 Minutes
- 2.11CS – Topic 13 – Don’t judge a book (or a customer) by its cover8 Minutes
- 2.12CS – Topic 14 – Getting customer endorsement and recommendations4 Minutes
- 2.13CS – Topic 15 – When customers show appreciation4 Minutes
- 2.14CS – Section 2 – Quiz2 Hours15 Questions
- Dealing with difficult situatons5
- 0
CS – Introduction
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